Privacy policy and terms and conditions
The Barcelonatips website collects and processes personal data. This data is of course carefully processed and secured, entirely in accordance with the requirements of the new European Privacy Law, the General Data Protection Regulation (AVG).
This privacy statement explains what personal data is collected and for what purposes. You can also read what your rights regarding this processing are. For questions about your privacy, you can also contact us using the contact details at the bottom of this privacy statement.
Personal data processed by Barcelonatips
As a website, Barcelonatips processes the personal data of clients and visitors. You can provide these personal data in both active and passive ways, for example by sending an e-mail or filling out a form (active) or by simply reading pages on the site (passive).
Why is your personal data being processed?
Barcelonatips only processes data to the extent necessary for the provision of services. Your personal data is therefore only processed for the following purposes:
- For functional purposes
- For statistical analysis of visit and click behavior
- For analyses for service and product offerings
- For optimizing the website
- For communication purposes
- For placing and processing orders
The following is an overview of the personal data that the Barcelonatips website processes, depending on the service you use.
Website visitors
When visiting the Barcelonatips website, the following personal data are processed:
- Your location information
- Your behavior on the website
- Your anonymized IP address
- Your internet browser and device type
This data is collected by Google Analytics cookies that are stored in your browser when you first visit the website. Barcelonatips uses cookies for functional and analytical purposes only.
Customer data
When placing an order on the Barcelonatips website, the following personal data is processed.
- Name and surname
- Email address
- IP address
- Date
- Payment details
The collection of these data is for functional purposes only: they are needed to receive the payment(s) for this purpose. Customer and order data are shared with Mollie, the payment software that handles payment processing.
When you register for free offers, such as the free online city consultation, your email address will automatically be added to the Barcelonatips mailing list. You can unsubscribe at any time.
The data is not used for other purposes and is kept for historical research, statistical purposes and in case something goes wrong with your order.
For all other products offered through an external site on this website (such as Tiqets.com), these terms and conditions do not apply, as the purchase takes place on a different platform (advertisers). It is therefore recommended to read the privacy statement of these websites before using them.
Barcelonatips cannot be held liable in any way for possible orders made on an external website.
Security of your personal data
As a website, Barcelonatips processes various personal data. This data is invaluable. Guaranteeing a careful and moreover safe processing of this data is therefore of great importance to Barcelonatips. In order to guarantee security, Barcelonatips only cooperates with reputable companies and, where necessary, concludes a processor’s agreement. Barcelonatips also uses an HTTPS domain to protect visitors. This keeps your personal data safe and ensures that unauthorized persons cannot access this information.
Below you can read more about how Barcelonatips handles the security of your personal data.
How long does Barcelonatips keep your personal data?
Barcelonatips does not keep your personal data longer than strictly necessary to realize the objectives for which your personal data were obtained. After this, this data will be deleted or anonymized. Anonymizing means that data can no longer be traced back to you.
Does Barcelonatips share your personal data with others?
Barcelonatips does not share personal data with others, unless this is necessary within the framework of the agreement you have entered into with Barcelonatips, when it is required by law, or when it is necessary to perform certain functionalities on the website.
Think of sending the newsletter, which is done through Mailerlite’s email software, analyzing your surfing behavior through Google Analytics or placing an order, which is done through Mollie. Barcelonatips makes arrangements with other companies that process your personal data on behalf of Barcelonatips. This ensures the confidentiality of your personal data.
In case of suspected fraud or abuse of Barcelonatips, the organization may hand over the personal data to the competent authorities.
Your rights
You have the right to view, correct, limit or delete the personal data that Barcelonatips processes about you. To do this, please contact Barcelonatips. If you have questions or comments about the way Barcelonatips handles your personal data, you can also contact the organization using the contact details at the bottom of this privacy statement.
Change Policy
Barcelonatips reserves the right to make changes to this privacy statement. It is therefore recommended that you consult this statement regularly so that you are aware of these changes.
Accessing and Changing Your Data.
Questions about the privacy and cookie policy or questions regarding access and changes to (or deletion of) your personal data can be directed at any time to:
info@barcelonatips.nl
To prevent misuse, Barcelonatips may ask you to adequately identify yourself. When it comes to access to personal data linked to a cookie, you will need to send a copy of the cookie in question. You can find this in the settings of your browser.
Contact details
Address: Passage de la Paz 13, 08002 Barcelona
Registration number: ES-X5350349
Conditions of returns and cancellations
When you make a purchase from Barcelonatips.com, the payment goes through Mollie. You get 100% your money back if you are not satisfied with the purchase, and send an email within 21 days. So the purchase is completely risk-free. You can address your mail to info@barcelonatips.nl. Mention which product you purchased, in which name you purchased the product and the date you made your purchase. The Barcelonatips.com team will then ensure that the money is refunded as soon as possible.
Important: these conditions only apply to products purchased and paid for directly at Barcelonatips.com. Therefore, the conditions do not apply to products and services purchased from cooperation partners.
